General Terms and Conditions

These terms and conditions apply to all collaborations with Violaine.be (Beukendreef 48, 1850 Grimbergen – VAT BE 0845.489.216). By placing an order or signing a quotation, the client acknowledges having read and accepted these terms and conditions.

• Quotations are valid for 60 working days from the date of issue.
• Once signed, they remain valid for an additional 60 working days.
• After this period, an adjustment of rates or schedule may be required.

As a part-time freelancer (working evenings and weekends), delivery times are provided for information purposes only and set in consultation with the client.

• Violaine.be undertakes to promptly inform the client in the event of a delay.
• A slight delay cannot give rise to penalties or cancellation of the project, unless agreed in writing in advance.

In the event of cancellation of a project after agreement, services already performed will be invoiced to the client, along with any expenses incurred.

• Invoices are issued after delivery (or according to the stages defined in the quotation).
• The payment period is 20 working days from the date of the invoice, unless otherwise agreed in writing.
• In case of late payment, statutory interest may be applied.

• Creations (logos, designs, mockups, etc.) remain the property of Violaine.be until the corresponding invoice has been paid.
• After full payment, the client obtains the right to use them for the agreed purposes (print, web, etc.).
• Any reuse or modification not provided for must be subject to an agreement.

• Violaine.be undertakes to provide careful and professional work.
• The client is responsible for the information provided (texts, images, content).
• Violaine.be cannot be held responsible for delays or problems caused by third parties (printers, hosting providers, external service providers).

All contracts are governed by Belgian law.
In the event of a dispute, only the courts of Brussels shall have jurisdiction.

If you have a complaint regarding these General Terms and Conditions, you can contact: info@violaine.be.